Thursday, April 05, 2012

Is Your New HDTV Watching You?

March 19th, 2012 · 48 Comments · LED LCD Flat Panels, News, Plasma

                             Samsung UN65ES8000; group photo © Byron
 Samsung’s 2012 top-of-the-line plasmas and LED HDTVs offer new features never before available within a television including a built-in, internally wired HD camera, twin microphones, face tracking and speech recognition. While these features give you unprecedented control over an HDTV, the devices themselves, more similar than ever to a personal computer, may allow hackers or even Samsung to see and hear you and your family, and collect extremely personal data.

While Web cameras and Internet connectivity are not new to HDTVs, their complete integration is, and it’s the always connected camera and microphones, combined with the option of third-party apps (not to mention Samsung’s own software) gives us cause for concern regarding the privacy of TV buyers and their friends and families.
Samsung has not released a privacy policy clarifying what data it is collecting and sharing with regard to the new TV sets. And while there is no current evidence of any particular security hole or untoward behavior by Samsung’s app partners, Samsung has only stated that it “assumes no responsibility, and shall not be liable” in the event that a product or service is not “appropriate.”
Samsung demoed these features to the press earlier this month. The camera and microphones are built into the top if the screen bezel in the 2012 8000-series plasmas and are permanently attached to the top of the 7500- and 8000ES-series LED TVs.
A Samsung representative showed how, once set up and connected to the Internet, these models will automatically talk to the Samsung cloud and enable viewers to use new and exciting apps.
These Samsung TVs locate and make note of registered viewers via sophisticated face recognition software. This means if you tell the TV whose faces belong to which users in your family, it personalizes the experience to each recognized family member. If you have friends over, it could log these faces as well.
In addition, the TV listens and responds to specific voice commands. To use the feature, the microphone is active. What concerns us is the integration of both an active camera and microphone. A Samsung representative tells us you can deactivate the voice feature; however this is done via software, not a hard switch like the one you use to turn a room light on or off.
And unlike other TVs, which have cameras and microphones as add-on accessories connected by a single, easily removable USB cable, you can’t just unplug these sensors.
During our demo, unless the face recognition learning feature was activated, there was no indication as to whether the camera (such as a red light) and audio mics are on. And as far as the microphone is concerned the is no way to physically disconnect it or be assured it is not picking up your voice when you don’t intend it to do so.
Samsung does provide the ability to manually reposition the TV’s camera away from viewers. The LED TV models allow you to manually point it upward, facing the ceiling; the plasma’s camera can be re-aimed to capture objects in the rear of the TV according a Samsung spokesperson.
Privacy concerns
We began to wonder exactly what data Samsung collects from its new “eyes and ears” and how it and other companies intend use it, which raises the following questions:
*   Can Samsung or Samsung-authorized companies watch you watching your Samsung TV?
*   Do the televisions send a user ID or the TV’s serial number to the Samsung cloud whenever  it        has an Internet connection?
*   Does Samsung cross reference a user ID or facial scan to your warranty registration information, such as name, address etc.?
*   Can a person or company listen to you, at will, via the microphone and Internet connection?
*   Does Samsung’s cloud store all this information? How secure is this extremely personal data?
*   Can a hacker intercept this data or view you via the built in camera?
*   Can a third-party app program do any of the above?
*   Exactly what information does the TV send to Samsung or other parties?
*   Does Samsung intend to sell data collected by its Smart TV owners, such as who, what and when one is viewing?
Companies desiring to provide highly targeted advertisements to you via the TV screen or external marketing would find this data extremely valuable. “Hey, you look a little tired, how about some Ambien? I’m seeing a little grey, have you tried Grecian Formula?  Joe, it looks like you packed on a few pounds recently, here’s information from Weight Watchers. Hey kids, you look bored, look at these TOYS!”
So what, if any, privacy does Samsung promise by way of a stated policy?
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